SYNERGY CARE will ensure all residents will receive the most appropriate care for their individual needs. Our Program Managers and Area Managers are trained and committed to the utmost compliance with all regulations, as well as customer satisfaction and daily communication with facility personnel. Our Regional VP of Clinical Operations will meet regularly with Administrators and Corporate Management of RMS to ensure overall operational success.
- PPS/utilization review – multi-level review…by PM, ARM, and Clinical Specialist with written OMRA report
- Operational Oversight/Systems to ensure proper billing
- Physician Signature Portal (brand new feature, being piloted now)
- Written Reports of Key Performance Indicators
- Written Comprehensive Site Visit Report with on-site exit, and emailed copy
- Multi-level Documentation Audits
- Participation in Triple Check
- Meetings with senior management teams from Synergy Care and Regent Management Services
- Comprehensive New Hire Process including back ground check, drug test, licensure verification, HIPAA training and TB test
- Perform OIG Checks Monthly
- 90-Day and Annual Performance Reviews
- Quarterly Safety Training for Therapy Staff
- 24/7 Employee Compliance Hotline
